Quality Monitoring
Launching our customized self developed Quality Management System Call Center staff will be more loyal and determined thus,:
. Reducing attrition
. Ensuring more effective operations
. Decreasing maintenance costs
The process of installing our Quality Management System is as follows:
. Comprehensive audit in the Call Center of our Principal
. Organizational structure
. Copetencies, scope of duties
. Channels and mechanism of communication
. Procedures, documents
. Reporting system
. Performance Benchmarking
. Utilizing the results of the Audit we build up a customized Performance Evaluation System
. On the basis of our Performance Evaluation System we install our Motivation System.
. Making follow-up activities we manage both system and develop them for the sake of effectiveness for a given period of time.
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